About these terms
These terms form the agreement between you and [TODO: company legal name] (company number [TODO: company number]), whose registered address is [TODO: registered address]. We provide Algodón, and in these terms "we", "us" and "our" mean that company. By creating an account or using Algodón you agree to these terms, so please read them. If you are a consumer, nothing in these terms takes away the rights you have under UK consumer law.
You can contact us at any time by emailing hello@algodon.app. [TODO: confirm privacy contact email].
Your account
You need to be at least 13 years old to use Algodón. Each account is for one person, and you are responsible for keeping your sign-in details safe. Please tell us straight away if you think someone else has accessed your account.
Your content
The photos and wardrobe details you add to Algodón remain yours. You give us a limited permission to store, process and display that content so that we can run the service for you, which includes sending photos and item details to our AI provider to recognise clothing and suggest outfits. We do not claim ownership of your content and we do not use it for any other purpose. Our privacy policy explains how we handle personal data.
Acceptable use
Please only upload content that you have the right to use. You must not try to access other people's data, interfere with the service, or use automated scripts or bulk requests against our AI features. We may suspend or close an account that breaks these rules, and where it is reasonable we will tell you why and give you a chance to fix the problem first.
AI suggestions
Algodón uses AI to describe your clothes and suggest outfits. These suggestions are generated automatically and can sometimes be wrong, so please use your own judgement, particularly about weather and care instructions.
Plans, subscriptions, cancellation and refunds
Algodón has a free plan, which lets you keep up to 50 items, and a paid plan called Plus. Plus costs £5.99 per month. All prices are in pounds sterling. [TODO: VAT status — registered (VAT no.) or not VAT-registered]. The price you will pay is always shown to you on the checkout page before you confirm.
Plus starts with a 7-day free trial. If you don't cancel during the trial, your card will be charged at the end of it, and your subscription will then renew automatically every month on the same date until you cancel. Payments are handled by Stripe.
You can cancel Plus at any time. At the moment you do this by emailing us from the address on your account, and we will confirm the cancellation in writing. [TODO: add a self-serve "Cancel subscription" option in the app.] When you cancel after the first 14 days, you keep Plus until the end of the month you have already paid for, no further payments are taken, and your account then moves to the free plan. We don't give refunds for partly used months, except where the law requires it or where we have made a mistake.
UK consumer law gives you the right to cancel a new subscription within 14 days of the day you sign up, without giving any reason. Because the free trial starts straight away at your request, if you cancel within those 14 days after a payment has been taken, we will refund that payment, less a proportionate amount for the days of paid service you have already used. [TODO: decide whether to waive the proportionate deduction and always refund in full within 14 days.] We will make any refund to the card you paid with within 14 days of you telling us you want to cancel.
If we change the price of Plus, we will tell you by email at least 30 days before the new price applies, and you can cancel before then if you don't want to continue.
Changes to the service and to these terms
Algodón is actively developed, so features may change over time. If we make a change that significantly affects a paid feature, we will tell you in advance, and you can cancel and receive a refund for any period you have paid for but not received. If we update these terms, we will let you know by email or in the app before the changes take effect.
Ending your account
You can delete your account at any time from your profile, or by asking us by email. If you have a Plus subscription, please cancel it first, because deleting your account does not yet cancel billing automatically. We may close accounts that seriously or repeatedly break these terms. If we close an account for any other reason, we will give you reasonable notice and refund any period you have paid for but not received.
Our responsibility to you
We provide Algodón with reasonable care and skill, and the service will be as described to you. If something goes wrong, please contact us and we will try to put it right. If it is our fault, you may be entitled to a repair, a replacement or a refund under the Consumer Rights Act 2015.
We are not responsible for losses that were not foreseeable when you started using Algodón, for losses caused by events outside our reasonable control, or for business losses, because Algodón is provided for personal use. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
Disputes and governing law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you have a complaint, please email us first and we will do our best to resolve it.